AER PRECISION TRANSMISSION INC

Absolutely awful Purchased a 68rfe transmission for my 2011 ram 2500 diesel. Immediately after the install there was a delayed engagement into gear after it sat for an hour or so. Drove the truck a few days to see if the problem persists and it did. After contacting the company with my issue I was told because my truck does not have an EGR valve that I wouldn’t be eligible for warranty. However I was instructed to reinstall an EGR valve and then they would proceed with warranty. #1 I would enjoy an intelligent explanation of how a missing EGR valve would cause torque converter drain back (as I assume not one person there could produce one) #2 If your warranty guidelines are truly this stric…

2 bad transmissions & one TEHCM. 6 months without my truck. Unethical. Horrible customer service. Thousands of $$$ gone for nothing. Save yourself the hardware, go so.ewhere else.

I wish I would have read the reviews about this place before my Ford shop put in my transmission. 37 months on a transmission with less than 3600 miles. Yes that's right, I have a Ford Excursion I very seldom drive. 1 month past the warranty date with 3582 miles on a transmission and these people are telling me tough. They will sell me another transmission though. No thank you after this type of customer service. My shop even asked to see if they could send it back to have them find out why it came apart at 3582 miles. They said they were not interested in finding out. Basically we got your money the first time and here are 2 middle fingers for your customer service.

I wish I could give zero stars. This company is the epitome of unprofessional. They will pass the blame off to anyone they can. They have terrible customer service as well as horrible customer service representatives. This is my third Warranty unit because all their transmissions are immediately defective. My replacement has yet to be processed or shipped. When I asked to speak to a supervisor to ensure my claim was being processed correctly, D’aries* Hung up on me five times before that. Aven Would not answer or return my calls. I had to have my mechanic call from a different number, and only then was my call answered. I also left a voicemail for a supervisor to contact me before this revie…

THIS COMPANY IS A SCAM!!! BEWARE, YOU HAVE BEEN WARNED FROM AN EXPERIENCED AUTOMOTIVE TECHNICIAN!!! I would like to start this review by saying the products are terrible if you read through the reviews. I paid $2500 for a 6L90 transmission that lasted all of 9k miles. When trying to go through the warranty process, their warranty claims specialist, Arron Pulsipher, told me I would have to provide proof of an issue by taking the transmission pan off in the dead middle of winter. Horrible customer service. Typically when your part fails and a vehicle is dead on the road the part company is at fault for the tow bill and repair. I had to tow my vehicle back to my house on my own dollar because …